My account
To create an account, go to our website home page, click on “new customer” and complete the registration form. It is not possible to create 2 accounts with the same email address.
You can change your contact details in "my account". Please note that a delivery address cannot be changed after your order has been placed.
We recommend that you choose a password that contains at least 8 characters, including lowercase, uppercase, and at least one number and one special character.
MY ORDER
You can pay for your order by credit card, bank transfer and instant transfer. Shipping costs are calculated according to the weight and volume of the items ordered. To find out the exact amount of your shipping costs, add the items to your cart and go to the step of choice of delivery method. You will be able to view the different carriers available and the shipping costs associated with each option.
Yes, each of the payment methods offered on our website are perfectly secure: https://erard.com/fr/content/5-paiement-securise
The different carriers are: Colissimo, GLS and DB SCHENKER. When placing your order, we will offer you the delivery method(s) adapted to the weight and volume of your order.
Shipping costs are calculated based on the weight and volume of the items ordered. To find out the exact amount of your shipping costs, add the items to your cart and go to the step of choice of delivery method. You will be able to view the different carriers offered and the shipping costs associated with each possibility. The delivery time varies depending on the carrier:
COLISSIMO: Delivery within 24 to 72 hours
GLS: Delivery within 24 to 72 hours depending on the service chosen
DB SCHENKER: Delivery within 2 to 5 days depending on the geographical area and the service chosen.
When your order is handed over to the carrier, you will receive a shipping email that contains the link to track your package.
We advise you not to accept the package if it has significant damage.
We invite you to go to ‘my account’: "After-sales service" section to send us a request by completing the dedicated form. You can change your contact details in your "my account" area. Please note that a delivery address cannot be changed after your order has been placed.
Upon receipt of your order, you have a period of 14 days to exercise your right of cancellation. The product must not have been opened. Your return request must be made via the contact form.
Your order will be shipped within 24 working hours. A confirmation email is sent to you when your order is handed over to the carrier.
You can choose a shipping address that is different from the billing address. We also offer delivery services to Pick-Up points.
DELIVERY/ROUNTING
Check that your contact details are accurate and complete in "my account".
A shipping confirmation will be sent to you by e-mail, which indicates that it has been handed over to the carrier in charge of the delivery. You will find the link to track the delivery of your package. You can also track the delivery of your parcel in "my account".
If the delivery time announced when placing your order is exceeded, please "contact us".
At a post office or COLISSIMO Pick-Up point, you have 14 days to pick up your parcel. Beyond this period, the package will be returned to our services.
In GLS Pick-Up points, the collection time is possible for 10 days, after which the parcel is returned automatically to us.
You have just received a different reference than the one you ordered. We invite you to contact our Customer Service by clicking on the following link "contact us».
For a package transported by COLISSIMO we invite you to click on the following link https://aide.laposte.fr/contenu/mon-envoi-a-ete-livre-abime-son-contenu-deteriore-que-faire
For a parcel transported by GLS, find all the useful information by following this link https://gls-group.eu/FR/fr/recevoir-colis/aide/
For delivery by DB SCHENKER transport: We advise you to check your parcel in the presence of the delivery person.
In the event of damage, you must clearly note any observations of damage on the delivery note.
The mention "subject to unpacking" cannot be taken into account in the event of a complaint.
We invite you to send your request in writing to the carrier (using the template letter) by registered letter with acknowledgement of receipt and to inform us by e-mail (please note: you have 72 hours to declare your dispute).
If you do not receive your package within the delivery time announced by the service provider, we invite you to contact our Customer Service.
Our services
You can find the instruction Manual for your product in the "Assistance" section in the instructions tab. You will find the products currently on the market as well as old collections. If you cannot find your product on this list : contact us.
There are several different ways in which you can contact us:
- Via the contact form
- Via Chat
- By phone: we are available from Monday to Friday from 9 a.m. to 5 p.m. on 04 72 46 16 26.
TECHNICAL QUESTIONS ABOUT CONNECTORS
Supplier selection: In accordance with our CSR policy, the producing factories are audited and meet the ethical and environmental standards of the most demanding international standards: BSCI, SA 8000, SMETA, etc.
Product quality and compliance: All technical and environmental compliance tests are carried out as part of our quality process. They meet European standards and regulations: CE, LVD, EMC, ErP, RED, ROHS, REACH, etc.
Responsible packaging, in France: In accordance with the regulations resulting from the AGEC law (anti-waste law for a circular economy), we use recycled materials to reduce the impact of our packaging. The entire packaging process is carried out in our workshop in Fontenay-le-Comte (85): printing and forming of cardboard boxes, visual inspection before closing the containers, storage of finished products.
Testing & Controls: Electronic enclosures and professional cables are 100% tested before shipment. A sampling inspection is carried out, on the basis of the international AQL standard, for all packaged and shipped products.
When choosing Audio-Video cables, there are several things to consider to ensure optimal performance and compatibility with your equipment.
Connector Type: Make sure you choose an Audio-Video cable with the right connector type for your equipment (HDMI, Display Port, USB, etc.)
Resolution and bandwidth: For high-definition content transmission, make sure that the selected cable supports the resolution of the source and display. This is especially important for HDMI and Display Port cables, where the ability to transmit 4K or 8K signals can vary depending on bandwidths.
Cable Length: Choose the appropriate cable length based on the distance between your devices. Keep in mind that longer cables can lead to a loss of signal quality.
Standards and protocol compatibility: Make sure the cable is compatible with the standards and protocols required by your devices. For example, check if the HDMI cable complies with HDMI standards (e.g. HDMI 2.0, HDMI 2.1) to support specific features like HDR, Dolby Atmos, etc.
Build quality and materials: Opt for high-quality cables with robust connectors and well-insulated cables to ensure reliable signal transmission and reduce the risk of interference.
Cable management: If you need to minimize cable clutter, look for cables with cable management features like angled connectors or ribbon cables.
With these elements in mind, you can choose the Audio-Video cable that perfectly meets your needs and offers optimal performance for your equipment configuration.
See our advice: https://erard.com/fr/content/17-conseils-d-installations - How to choose an ERARD HDMI cable?
See our advice: https://erard.com/fr/content/17-conseils-d-installations How to choose an ERARD USB-C cable?
AOC (Active Optical Cables) cables are used to transmit signals over long distances with high performance. These are hybrid cables that combine multimode optical fiber, for the transfer of sound and image, and copper, for power.
Optical Technology: AOC cables use optical fibers to transmit signals, allowing them to reach long distances while maintaining signal quality.
Built-in electronic modules: Unlike passive optical cables, AOC cables have built-in active electronic modules at each end to convert and amplify the optical signal, helping to compensate for signal loss over long distances.
High bandwidth: AOC cables offer high bandwidth, making them suitable for applications that require high data throughput, such as transmitting high-resolution video.
Compatibility with various protocols: AOC cables are compatible with a wide variety of communication protocols: HDMI (link to page) Display Port (link to page) USB (link to page)
Electromagnetic Interference (EMI) Immunity: Thanks to optical signal technology, AOC cables are less susceptible to electromagnetic interference, which improves the reliability of the connection in noisy environments.
Low power consumption: AOC cables are self-powered.
Lightweight and flexible: AOC cables are lightweight and flexible, making them easy to install and manage in congested environments.
See our advice: https://erard.com/fr/content/17-conseils-d-installations - How to choose a USB charger?
TECHNICAL QUESTIONS FURNITURE AND MOUNTS
For each of the ERARD® mounts, columns and stands, we indicate the compatible VESA dimensions in the form of a pictogram.
The VESA standard is the standard followed by manufacturers of televisions and wall mounts.
It defines the distance between the mounting holes on the back of the TV.
To find out the VESA standard of a TV or monitor, you can consult the instructions or measure the distances between the mounting holes on your TV.
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From your TV referenc
We invite you to discover our feature that will allow you to find the right mount in 3 clicks. How does it work? All you have to do is enter the exact reference of your television in our database which aggregates all the models of the main brands placed on the market since 2006, i.e. nearly 20000 references.
From this reference, we are able to offer you a selection of TV mounts and/or stands that are 100% compatible with your TV.
Alternative
Check the fixing points on the back of your TV. The VESA standard is the standard followed by TV and stand manufacturers. It defines the distance between the mounting holes on the back of the display. You can find this information in your TV's manual or on the manufacturer's website. For each of the ERARD TV stands and stands, we indicate the compatible VESA dimensions.
For each of the ERARD® mounts, columns and stands, we indicate the size of the compatible screens in the form of a pictogram. For some of the ERARD® mounts, columns and stands, we indicate a maximum weight that must not be exceeded in the form of a pictogram.
lIt is possible to hang a larger TV as long as the TV's VESA mounting dimensions are compatible with the ERARD mount and the screen weight does not exceed the maximum weight indicated.
For each of the ERARD® mounts, columns and stands, we indicate the thickness of the compatible screens.
See the advice page: https://erard.com/fr/content/17-conseils-d-installations - How to install an ERARD wall mount?
Fixed or tilting mount
It is quite possible to install an ERARD fixed or tilting bracket on a BA10 or BA13 type PLASTERBOARD wall.
For this, we advise beforehand
• To comply with any recommendations of plasterboard manufacturers
• To ensure that your wall is in good condition
• Use plugs and screws designed for cavity walls
A mount with Offset
The structure of plasterboard does not allow the installation of a mount with offset, unless an anchor is provided on a load-bearing wall.
In 2024, ERARD offers 3 solutions for an installation on a PLASTERBOARD wall of a mount with offset: EXOSTAND (link to the 600), KITPLACO CLIFF (link to product), KITPLACO EXO (link to product).
We invite you to consult our blog article dedicated to the installation of a TV mount on plasterboard (link to the blog)
Assembly on a TV mount for irregular screen backs and for flat OLED screens:
Assembly on a KANA TV Stand and on the WILL, LUX UP-T and NAGA ranges:
It is quite possible to add trunking for cable management, at the time of installation or after the installation of a wall bracket.
We recommend our FLAK range which includes two products, FLAK800+, a cable cover with integrated docking station and FLAK1100, an aesthetic and easy to install cable cover.
In the same way, you can add a device holder shelf
For all ERARD TV mounts and stands, we indicate whether the tilt and swivel features are available or not.
Yes, it is quite possible to hang a soundbar on any ERARD TV mount or stand. To do this, simply use SOUND UP, the universal soundbar mount.
If your TV has VESA mounting points that are compatible with the mount installed, you can install it directly to your mount.
If it is not compatible, you can use one of the ERARD adapter plates
All the products developed by the ERARD® engineering team are designed with a large safety margin. Mounts for screens weighing less than 30kg are tested up to the maximum stated load x 4.
Mounts for screens over 30kg are tested at the maximum load indicated + 88kg.